We want you to buy with confidence everytime you make a purchase
from the 12 Tone Music Store. That's why we offer a Money-Back Guarantee!
If you are unhappy with your purchase for any reason, we will provide, except for clothing, a full refund, replacement or exchange if requested within 60 days of purchase.
Domestic returns only.
You may return any purchase from the
12 Tone Music Store, except clothing, within 60 days of delivery for a full refund. We want you to be completely satisfied with your product!
We ask that you open and inspect your package immediately upon receipt to confirm that your order is correct. If there is a problem with the product, please contact us within 48 hours of receiving your order.
If you return an item and the reason for return is not a result of the 12 Tone Music Store, you will pay the carrier at the time you ship your return.
If the return is the result of a 12 Tone Music Store error, we'll refund return shipping costs
USPS First Class or Media Mail only.
Return shipping cost credit must be approved prior to shipping your return.
Domestic returns only.
If you would like to
return, replace or exchange an item for another, no problem, just let us know.
You can replacement and exchange orders, except for clothing, by emailing us at [email protected], or, by calling us at 937-256-9344.
If you received a damaged or defective item, we’ll ship you a replacement of the exact item.
Shipping and Return Shipping
Unless Free Shipping is explicitly stated the buyer agrees to pays shipping.
If you are unhappy with your purchase for any reason, we will provide a full refund, replacement or exchange, except for clothing, if requested within 60 days of purchase.
Most refunds are fully refunded in 3-5 days after we receive and process your return.
The 12 Tone Music Store will never share, tell, rent or sell your personal information.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services.
The 12 Tone Music Store
contain links to other sites.
We are not responsible for the content or privacy practices of these other sites and encourage you to read the privacy statements of any other site.
Please note: the Official 12 Tone Music Short Sleeve and Long Sleeve T-shirts are available in standard Americian size measurements in inches: Chest Circumference S 34-36, M 38-40, L 42-44, XL 46-48 and XXL 50-52, Body Length S 27, M 29, L 30, XL 31 and 2XL 31.5